Complaints procedure

How do we handle your complaint?

• We ensure a quick handling of the complaint. Within 1 to 2 (working) days you will receive a substantive response to your complaint.
• We investigate the cause of the complaint.
• We will contact you to find a solution together.
• We immediately follow up on the agreements made.
• We use the experience to prevent the complaint in the future.

How can you file a complaint?

You can contact us by sending an email to info@feestxl.nl , or by filling in the contact form on our website. Of course you can also reach us by phone if you have a complaint. We can be reached by phone from Monday to Thursday from 10:00 - 17:30 and Friday from 10:00 - 17:00, on the telephone number 085-7732710.

Not satisfied with our complaint handling?

If the above does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . As of 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.